Terms of Service

1. Agreement and eligibility

These Terms of Service (the “Terms”) are an agreement between Juno AI Labs (“Juno,” “Avalon,” “we,” “us,” or “our”) and the person or organization accessing Avalon (the “Customer,” “you,” or “your”). “Services” means the Avalon desktop application, websites, APIs, automations, connected-service features, support, and related services we make available.

By creating an account, joining a workspace, accepting an Order, or using the Services, you agree to these Terms. If you use Avalon for an organization, you represent that you have authority to bind it. You must be at least 18 years old and legally capable of entering this agreement. If an Order, enterprise agreement, or other signed agreement conflicts with these Terms, that signed agreement controls for the conflict.

2. Accounts, workspaces, and administrators

You must provide accurate account information, safeguard your sign-in methods and devices, and promptly tell us about suspected unauthorized access. You are responsible for activity under your account unless caused by our breach of these Terms.

Workspace owners and administrators can invite or remove members, configure connections and automations, choose the workspace region, and access or control workspace content as the product permits. Your organization determines its members’ access and is responsible for obtaining any notices, permissions, or consents needed for their use. The selected Global or EU workspace region is an architectural choice and may not be changeable after workspace creation.

3. The Services

Avalon organizes conversations, people, files, connected context, agent activity, questions, and outputs into durable work streams. It can perform assigned work, request human input, call connected tools, and run automations manually, on a schedule, from connected activity, when a resource changes, by webhook, or by email.

We may improve, add, remove, or change features. Preview, beta, and experimental features may be incomplete, change materially, or be discontinued. We will not materially reduce paid core functionality during a committed Order term without providing a reasonable alternative or remedy stated in that Order.

4. Customer Content and instructions

“Customer Content” means prompts, messages, files, connected-service content, automation definitions and results, task history, and other information submitted to or generated for your workspace. As between you and Juno, you retain your rights in Customer Content. You give us a limited, non-exclusive right to host, copy, transmit, transform, and otherwise process Customer Content only to provide, secure, support, and improve the Services as allowed by your settings, our Privacy Policy, and any applicable Data Processing Addendum.

You are responsible for Customer Content, your instructions, and the legality of collecting and using data through Avalon. You represent that you have the rights and lawful basis needed to provide Customer Content and instruct its processing. We do not acquire ownership of Customer Content.

5. Connected services

You may authorize Avalon to access third-party services such as Google Workspace, GitHub, Linear, Notion, Slack, webhooks, or email. You direct those connections and determine the resources Avalon may use. Your use of a connected service remains subject to its terms and privacy practices. We are not responsible for third-party services, changes they make, or content they provide.

Disconnecting a service stops new access after credentials are revoked, but does not automatically delete Customer Content already incorporated into a work stream, artifact, tool receipt, or automation result. Use Avalon’s resource controls to remove that content.

6. AI outputs and human review

You are responsible for decisions, actions, and communications made using output. Do not represent AI output as human-generated when disclosure is legally required or material to the recipient. Similar output may be produced for other users. To the extent permitted by law, you may use output generated for you, but we do not promise that output is unique or eligible for intellectual-property protection.

7. Acceptable use

You must comply with the Acceptable Use Policy, connected-service rules, and applicable law. You may not interfere with the Services; probe or bypass security; misuse credentials; submit unlawful or harmful content; use Avalon for unauthorized surveillance, spam, fraud, or rights violations; or conceal that automated activity is occurring where disclosure is required.

We may investigate suspected abuse and suspend or limit access when reasonably necessary to protect users, connected services, the public, or Avalon. When practicable, we will provide notice and an opportunity to cure.

8. Fees, taxes, and renewal

Prices, usage allowances, payment schedules, and committed terms are stated at purchase or in an Order. Unless an Order says otherwise, fees are non-refundable except where required by law, and you are responsible for applicable taxes other than taxes on our net income. We may change future pricing with advance notice; changes do not alter a current committed term.

9. Our technology

Juno and its licensors own the Services, software, designs, documentation, and underlying technology, excluding Customer Content. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Services during the applicable term. You may not copy, sell, sublicense, reverse engineer, or create derivative works from the Services except where applicable law does not allow that restriction.

If you provide feedback, you allow us to use it without restriction or payment, and without identifying you as its source.

10. Confidentiality and data protection

Each party may receive non-public information identified as confidential or that reasonably should be understood to be confidential. The recipient will use it only to perform under this agreement, protect it with reasonable care, and disclose it only to people who need it and are bound to protect it. These duties do not cover information that is public without breach, already lawfully known, independently developed, or lawfully received without restriction. Legally required disclosure is permitted after notice when allowed.

Our handling of personal information is described in the Privacy Policy. When Juno processes Customer Personal Data on your behalf, the Data Processing Addendum applies. Current providers are listed on the Sub-processors page, and security practices are summarized in the Security Policy.

11. Suspension, termination, and data

You may stop using Avalon at any time. Either party may terminate an Order for an uncured material breach after reasonable written notice, or immediately if the breach cannot be cured. We may suspend access for an urgent security threat, unlawful use, nonpayment, or material AUP violation, limiting the suspension where reasonably possible.

After termination, your right to use the Services ends. Authorized users should export or delete content before termination where those controls are available. We will delete or return Customer Personal Data as described in the DPA, subject to backups and information retained for security, fraud prevention, billing, dispute resolution, or legal duties. Provisions that by their nature should survive—including payment, ownership, confidentiality, disclaimers, limitations, and dispute terms—will survive.

12. Warranties and disclaimers

Each party warrants that it has authority to enter this agreement. We warrant that we will provide paid Services with commercially reasonable care. Your exclusive remedy for breach of that warranty is for us to re-perform the affected Services or, if we cannot, refund prepaid fees for the affected period.

Except for the express warranty above and to the maximum extent permitted by law, the Services are provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services or AI output will be uninterrupted, error-free, accurate, or suitable for every use. Nothing here limits non-waivable consumer rights.

13. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for lost profits, revenues, goodwill, or data, or for indirect, special, incidental, consequential, exemplary, or punitive damages, even if advised they were possible. Except for liabilities that law does not allow us to limit, each party’s total aggregate liability arising from the Services will not exceed the amounts paid or payable by Customer for the Services during the 12 months before the event giving rise to liability; for free Services, the cap is US$100.

These exclusions and caps do not apply to your payment obligations, violation of our intellectual-property rights, or liabilities caused by fraud, willful misconduct, or any matter that cannot legally be limited. The allocation of risk in this section is an essential basis of the agreement.

14. Disputes and general terms

Before filing a formal claim, contact support@with-avalon.com and give us 30 days to try to resolve it. An applicable Order may specify governing law and venue. If it does not, governing law and forum will be determined under otherwise applicable conflict-of-law and jurisdiction rules; these Terms do not select a venue that the parties have not documented.

Neither party is liable for delay caused by events beyond reasonable control. You may not assign this agreement without our consent, except with a merger, reorganization, or sale of substantially all relevant assets; we may assign it in the same circumstances or to an affiliate. These Terms, incorporated policies, and Orders are the complete agreement about the Services. A failure to enforce a term is not a waiver. If a term is unenforceable, the rest remains effective. Notices may be sent electronically.

We may update these Terms. We will post the revised version and change its effective date, and will provide additional notice for material changes when required. Continued use after the new effective date constitutes acceptance where permitted by law.

15. Contact

Questions about these Terms: support@with-avalon.com. Privacy requests: privacy@with-avalon.com.